Shop POLICies
Shop Policies
Payments
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We accept all major credit cards as well as PayPal or VENMO as payment.
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We are unable to accept money orders or checks at this time.
Shipping/Postage/Packaging
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All orders ship within two business days unless noted and are carefully and lovingly packaged by yours truly, Bianca.
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Lots of good energy goes into packaging your goods!
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All orders are shipped via USPS with tracking and $100 insurance provided for USPS Priority mailings.
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Please be sure your shipping address is correct, as we are not responsible for orders shipped to the wrong location. We are also not responsible for any additional postage required to re-ship the order if the package is returned to us due to an incorrect address given during checkout.
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Once your order has shipped, we’ll send you an email letting you know your package is on its way. Though we don’t expect it to happen, we are not responsible for lost or damaged items.
International Shipping
At this time, we are unable to process international orders.
Refunds
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We want you to be happy with your purchase.
Please email us within three days of receiving your order at twobirdsinapod@gmail.com if you would like to request a refund.
Please note that we are not responsible for shipping fees on returned items. -
Because of the nature of our custom items (they are made just for you), we are unable to offer returns or exchanges on these products unless the item arrives damaged.
We will contact you with updated pictures before we ship it to make sure you are happy with your order. -
Email us at twobirdsinapod@gmail.com should you have any questions.
We’re here to help!
Gratitude
Huge thanks for your continued support of our work.
We are unendingly thankful for the opportunity to make a living being creative and making things with our own hands. It’s been both our lives’ wildest dream, complete with ebbs and flows, triumphs and learning curves, but most importantly gratitude, gratitude, gratitude.
THANK YOU!